Returns & Exchanges

We want you to love your Husk purchase. If something isn’t quite right, please get in touch with us as soon as possible and we’ll be happy to help.

Change of Mind - Full-Price Items

We are happy to offer an exchange or store credit on full-price items returned within 14 days of purchase for in-store purchases, or within 14 days of delivery for online orders.

Items must be:

• Unworn and unused

• In original condition

• Returned with all original tags and packaging where applicable

• Accompanied by your receipt or proof of purchase

We do not offer refunds for change of mind. You may choose an exchange or store credit to the value of the item.

For online returns, please contact hello@huskhome.co.nz before sending your item back.

Return postage for change-of-mind returns is the responsibility of the customer. Original shipping costs are non-refundable.

Gift Exchanges

If you've received a gift from Husk that isn't quite right, we're happy to offer an exchange or store credit on eligible full-price items.

Please bring the item and your Husk gift exchange card into store within 14 days of purchase.

Gift exchanges are subject to the same condition requirements as above. Refunds are not available for gifts.

Sale & Promotional Items

All sale, clearance, promotional and discounted items are final sale and cannot be returned or exchanged for change of mind.

Please choose carefully when purchasing sale items.

If a sale item is faulty, please contact us as soon as possible so we can assess the issue.

Faulty or Damaged Items

We take care to check your purchase before it leaves Husk.

If your item arrives faulty or damaged, please contact us within 7 days of receiving your order, with details of the issue and photos where possible.

We will assess the item and, where appropriate, offer a replacement, repair, store credit or refund in accordance with your rights under the Consumer Guarantees Act 1993.

If a replacement is available, we will arrange this for you. If we cannot provide a suitable replacement, we will discuss the available options with you.

Items That Have Been Used or Damaged

We cannot accept returns for change of mind where an item has been worn, used, washed, damaged or shows signs of wear and tear.

Items returned to us must be in the same condition as when they were purchased or delivered.

Online Returns

For online change-of-mind returns, please contact hello@huskhome.co.nz before sending your item back.

Customers are responsible for the cost of returning change-of-mind purchases to Husk. We strongly recommend using a tracked postal service, as Husk cannot accept responsibility for items lost in transit.

Once your return has been received and assessed, we will arrange your exchange or store credit.

If you are exchanging an online purchase, any additional postage costs associated with sending the replacement item are the responsibility of the customer.

Refunds

We do not offer refunds for change of mind.

Refunds will only be provided where required under the Consumer Guarantees Act, or where Husk is unable to fulfil an order and no suitable alternative is available.

Original shipping charges are non-refundable for change-of-mind returns.

Any applicable payment processing fees will be deducted where permitted.

Returns Outside the Specified Timeframes

Returns and exchanges outside the timeframes outlined above will not be accepted, except where required by law.

If you are unsure whether your purchase is eligible for a return or exchange, please contact us at hello@huskhome.co.nz and we'll be happy to help.